Astrapi, kids’ new best friend!

Frequently asked questions

• When will I receive the first issue of my subscription at UNI-Presse? Show Results

  It depends on the frequency of the magazine and on the publisher to whom we send your order. You should receive it within 4 to 8 weeks.

• I’m moving, how do I update my subscription? Show Results

  To change the delivery address of your subscription, follow these steps :

  1. Log in with the account that made the purchase.
  2. Go to “Follow my subscriptions” (on the left of the screen).
  3. Select the magazine concerned.
  4. Click on “I want to change my delivery address”.
  5. Enter your new details.
  6. Click on “Modify” to confirm the change.
• Will my personal details be treated with confidentiality? Show Results

  UNI-Presse guarantees to treat any information you give us with the strictest confidence. Under the terms of French law (la Loi Informatique et Libertés du 6 janvier 1978 modifiée), you are entitled to consult information held about you, to correct it, or to ask that it be removed.

• How secure is the BNP Paribas Bank online payment service that UNI-Presse uses? Show Results

  The confidential details you are asked to supply concerning your credit card are transmitted directly to the BNP Paribas Bank server. UNI-Presse does not have access to this information. When you click to confirm your order and to pay by credit card, you are connected directly to the payment site of BNP Paribas Bank. You will be asked to type in the 16 numbers of your credit card, the expiry date, and the final three numbers of the security code on the back of your card. Your payment is registered under a highly secure encrypted code on the BNP Paribas Bank site.

  If you are ordering a subscription for yourself, and another subscription for someone else, there is one single payment, whether by credit card or by cheque, for both subscriptions.

• How to offrer a subscription through UNI-Presse? Show Results

  On the UNI-Presse site, you can subscribe for whomever you like, whether for yourself or another person. When filling out the subscription form, simply indicate that the delivery address is different from the billing address. You can even add a personalized message for the person.

• Retraction request Show Results

  According to the applicable code, you have a period of 14 days from your order’s registration on www.uni-presse.fr  to retract it 

  In order to make your retraction request, use the electronic form in our website (link) or download the retraction form available here (link), print it, fill it out and send it by post to  UNI-Presse, Service client, 112 rue Réaumur – 75002 Paris, France. or by email to : sschiavi@uni-presse.fr

  In order to obtain more detailed information on cancelling your order, please consult our  General Conditions of Sale.

• Account deletion form Show Results

  In accordance with the regulations in effect regarding the processing and storage of personal data, you have the right to modify or delete your data.. To make this request, simply complete the following form. We will process your request promptly.

  Fill out a form

• How do I access and use my digital library? Show Results

  1. Login to your customer account
  – Go to the UNI-Presse website: https://www.uni-presse.fr/
  – Log in with the account from which you made your purchases.
  – If you have forgotten your password, click on “Forgotten password” to reset it.

  2. Access to the digital library
  – In the top right-hand corner of the site, click on “My digital library”.
  – You can also access it via “My account” > “My digital library” > “My orders”.

  3. Select and read a title
  – In your digital library, select a magazine by clicking on its cover.
  – Select the issue you wish to read and click on “Read”.

• If I offer a subscription, will the recipient be informed? Show Results

  The recipient will only be informed if you take out a personalized gift card or if you enter their contact details at the time of purchase. Otherwise, they will not be informed.

• Why doesn’t my promo code work? Show Results

  If the promo code doesn’t work, please check the legal notice at the bottom of the home page for the conditions of validity.

• What should I do if I don’t receive my newspaper or issue? Show Results

  If you have not received your order, you can make a complaint directly from your customer account:

  1. Log in with the account that made the purchase.
  2. Go to “Follow my subscriptions” (on the left of the screen).
  3. Select the magazine concerned.
  4. Click on “I have a question about this subscription”.
  5. Choose the type of question: “Report non-receipt of an issue”.
  6. Write your request and send it.