The most comprehensive games magazine

Frequently asked questions

• When will I receive the first issue of my subscription at UNI-Presse? Show Results

  It depends on the frequency of the magazine and on the publisher to whom we send your order. You should receive it within 4 to 8 weeks.

• What should I do if I change address ? Show Results

  If you change address, you should let the UNI-Presse subscription service know promptly, if possible 30 days before the change of address. This will ensure that your subscription continues smoothly. You can inform us of your change address by telephone, by fax, by email, by post — whichever you prefer. Please list both your old and your new address, and quote your subscriber number.

  • téléphone : +33 (0)1 42 78 37 72 (service abonnement) de 9h à 18h
  • fax : +33 (0)1 42 78 06 57
  • mail : serviceclient@uni-presse.fr
  • courrier : UNI-Presse – 112, rue réaumur – 75080 PARIS Cedex 02 FRANCE
• Will my personal details be treated with confidentiality? Show Results

  UNI-Presse guarantees to treat any information you give us with the strictest confidence. Under the terms of French law (la Loi Informatique et Libertés du 6 janvier 1978 modifiée), you are entitled to consult information held about you, to correct it, or to ask that it be removed.

• How secure is the BNP Paribas Bank online payment service that UNI-Presse uses? Show Results

  The confidential details you are asked to supply concerning your credit card are transmitted directly to the BNP Paribas Bank server. UNI-Presse does not have access to this information. When you click to confirm your order and to pay by credit card, you are connected directly to the payment site of BNP Paribas Bank. You will be asked to type in the 16 numbers of your credit card, the expiry date, and the final three numbers of the security code on the back of your card. Your payment is registered under a highly secure encrypted code on the BNP Paribas Bank site.

  If you are ordering a subscription for yourself, and another subscription for someone else, there is one single payment, whether by credit card or by cheque, for both subscriptions.

• How to offrer a subscription through UNI-Presse? Show Results

  On the UNI-Presse site, you can subscribe for whomever you like, whether for yourself or another person. When filling out the subscription form, simply indicate that the delivery address is different from the billing address. You can even add a personalized message for the person.

• Retraction request Show Results

  According to the applicable code, you have a period of 14 days from your order’s registration on www.uni-presse.fr  to retract it 

  In order to make your retraction request, use the electronic form in our website (link) or download the retraction form available here (link), print it, fill it out and send it by post to  UNI-Presse, Service client, 112 rue Réaumur – 75002 Paris, France. or by email to : sschiavi@uni-presse.fr

  In order to obtain more detailed information on cancelling your order, please consult our  General Conditions of Sale.

• Account deletion form Show Results

  In accordance with the regulations in effect regarding the processing and storage of personal data, you have the right to modify or delete your data.. To make this request, simply complete the following form. We will process your request promptly.

  Fill out a form