What should I do if my paper is late or not received?

If you do not receive your subscription, we recommend that you first check a few points:

• Delivery Address: Make sure that the address given when you order is complete and correct, with all the necessary additions for the postman. You can check it in your confirmation email or directly on our site in My Account > Track my orders.
• Name on the mailbox: Make sure that the name indicated in your delivery information matches the name on the mailbox.
• Subscription start date: check your personal space for the start date of your subscription and the first issue to be received. Generally, the first issue is delivered 1-2 months after the order.

If your diary still does not arrive, contact our customer service so that we can quickly resolve the problem.