Frequently Asked Questions

Choose a theme

• Subscription and order
• Offrir un abonnement
• Rétractation et résiliation
• Customer service
• Données personnelles et sécurité
• Subscription management
• Digital subscription and library
• Client account and login
• Payment, Billing and Promotions
• Delivery to France and internationally

Subscription and order

• When will I receive the first issue of my subscription?
• When does my UNI-Presse subscription start after purchase?
• Can I choose the starting date of my subscription?
• What are the advantages of a digital subscription over paper?
• What types of subscriptions does UNI-Presse offer (paper, digital, combined)?

Offrir un abonnement

• How can i offer a subscription with UNI-Presse?
• Can I customize my gift (message, card, date of mailing)?
• Will the recipient be informed of my gift?
• Can I send a subscription to a different address than mine?

Rétractation et résiliation

• How do I exercise my right of withdrawal?
• What is the retraction period?

Customer service

• What should I do if I have a problem with my order?
• How can I track my order?
• How can I contact UNI-Presse’s customer service?
• What are the customer service response times?

Données personnelles et sécurité

• Can I request that my data be deleted?
• How does UNI-Presse use my personal data?
• Is my personal data protected?

Subscription management

• How do I renew my subscription?
• Can I temporarily suspend my subscription?
• How do I change my delivery address or personal information?

Digital subscription and library

• What if I encounter a technical problem with reading?
• Can I download the magazines and read them offline?
• What devices can I read my digital magazines on?
• How do I access my digital library?

Client account and login

• How do I unsubscribe from the UNI-Presse website?
• I forgot my password, how do I reset it?
• I can’t connect to my account, what can I do?
• How to create a UNI-Presse account?
• How do I change my personal information?

Payment, Billing and Promotions

• Can I get an invoice?
• Can I pay in a currency other than the euro?
• How do I use a promotional code when I order?
• Why isn’t my promo code working?
• What means of payment are accepted?
• Is online payment secure?

Delivery to France and internationally

• What should I do if my paper is late or not received?
• What are the delivery times according to my country?
• Is there an additional charge for deliveries abroad?
• Which countries are newspapers and magazines delivered to?